I once heard Dave Ramsey (money guru and a great communicator) talk about complaining up. The idea was that at your job there are going to be times when you feel like complaining. Instead of complaining to someone who can’t do anything about it complain to someone who can. For example it doesn’t solve your problem to complain to the secretary or a fellow employee. Instead complain up to your boss or someone who can do something about the problem.
The problem with complaining to the wrong people is that it leaves us feeling better but we’ve dumped our problem on someone else. It ends up spreading the negativity because no action is being taken to make the situation better. Instead of being selfish and dumping your complaint down on someone else complain to the right person in order to try to solve the problem.
sage advice. happy memorial weekend! have a memorable one.
What happens if you think your boss is a kumquat? If you tell them that, you may find yourself out.
not too bad, we call that using your chain of command…then again you’re also told to handle it at the lowest possible level…
I need to forward this to all my employees…
People at my job always think that I am crazy when they find out that I have said something to my principal regarding a problem. Great post Rob. It is sort of the difference between complaining and problem solving.